Question 1

Are there any additional fees I should be aware of?

Accepted Answer

At Big Family, transparency is key, and there are no hidden fees to worry about. According to a satisfied customer, Crypto Cajun, the company explains "every step of the job, leaving no unexpected charges at the end"\[0]. This commitment to transparency ensures that what you see is what you get, and our pricing is clear and upfront. For complete peace of mind and further inquiries, please feel free to contact our customer service team, who will be more than happy to assist you!

Question 2

Are there any hidden fees or charges I should be aware of?

Accepted Answer

At Big Family, we pride ourselves on transparency and aim to ensure that there are no hidden fees in our services. As our satisfied customer Crypto C. remarked, we explain every step of the job, leaving no unexpected charges at the end[0]. Additionally, Shelia H. praised our transparency, noting that we keep our clients informed every step of the way without hidden surprises[1].

We are dedicated to keeping our pricing clear and upfront to deliver an exceptional customer experience. To experience our transparent services firsthand, get in touch with us today.

Question 3

Are there credit requirements for financing your services?

Accepted Answer

Big Family partners with third party financing which does require credit approval. Our friendly finance team is always eager to assist potential customers in understanding any requirements or options available for financing. By reaching out directly, we can ensure you receive the most accurate information tailored to your needs. For further assistance, please contact our office directly, where our team can provide detailed guidance on financing possibilities.

Question 4

Are there financing options for emergency HVAC, plumbing, or electrical repairs?

Accepted Answer

Big Family does partner with a third party financing company.  For detailed information on financing your repairs, please consider contacting Big Family directly to discuss potential financing plans that suit your needs. Their team is known for being informative and helpful, as reflected in the reviews, such as when Eric provided multiple installation options to Richard P.\[0].

Question 5

Are your technicians licensed and insured?

Accepted Answer

Big Family operates in compliance with all Louisiana State laws, which requires the company to be licensed and insured.  Louisiana state law does not mandate individual electricians to hold licenses.  All of our technicians are skilled and knowledgeable in all code law and best practices.  We are passionate about continuing education and conduct regular training ensuring a high standard of professionalism and safety. This commitment to excellence is exemplified by numerous customer reviews highlighting our team's expertise and efficiency. For instance, Sheila H. mentioned that "everything was fantastic," praising Eric's knowledge and professionalism\[0]. Our rigorous qualifications and safeguarding measures provide our clients peace of mind and exceptional service quality. For any further inquiries or to schedule a service, feel free to reach out to us today!

Question 6

Can I Replace Normal Lights with LED Lights Myself?

Accepted Answer

You can replace like-for-like screw-in bulbs with LED bulbs yourself. If you plan to replace fixtures, add dimmers/drivers, or integrate smart controls, use a licensed electrician for safety and code compliance. Big Family offers LED and smart-lighting upgrades, design, installation, and user training with straightforward pricing in Central and Baton Rouge. - Screw-in bulb only? DIY. - Any wiring, dimmer, or fixture change? Hire a licensed electrician. - Want smart scenes and energy savings? Schedule a consultation.
Updated: 2026-01-02
Need help in Central, LA? Call (225) 314 8961 or book online. "I would highly recommend them." — Kevin F.

Question 7

Can I change my service appointment after booking?

Accepted Answer

Yes, you can change your service appointment after booking with Big Family. Our flexible customer service policy is designed to accommodate your needs, ensuring maximum convenience. If you need to reschedule, simply contact our dedicated staff who will assist you with the process. This commitment to superior customer service has earned us numerous commendations from our satisfied clients. Jack M. highlighted this by saying, "Great communication skills and thorough," while Renee B. appreciated that we are "courteous and followed up"[0][1]. Should you require any assistance or further information, please don’t hesitate to contact us.

Question 8

Can I combine loyalty rewards with other promotions or discounts?

Accepted Answer

Each promotion is subject to specific terms and conditions. For precise information, it's best to contact Big Family directly or check their promotional policies on their official website. Customers have praised Big Family for their professionalism and quality of service, which ensures a great overall experience\[0].

Question 9

Can I fix my own light switch safely without an electrician?

Accepted Answer

You can replace a basic light switch yourself if you shut off the breaker and confirm the circuit is dead. Call an electrician if wiring is damaged, aluminum, involves the panel, or breakers trip often. In Baton Rouge and Central, use screw terminals instead of back-stab holes and match switch amperage. Consider GFCI/AFCI protection in wet areas and bedrooms. - Turn off breaker. - Verify power is off. - Label wires; tighten screws.
Updated: 2026-01-02 00:00:00
Need help in Central, LA? Call (225) 314 8961 or book online.

Question 10

Can I get a price match if I find a lower quote elsewhere?

Accepted Answer

At this time, Big Family does not offer price matching for quotes.  However, Big Family consistently aims to offer competitive pricing and excellent value for services, as indicated by customer reviews praising their professionalism and efficient service. For the most accurate information, I recommend directly contacting Big Family to inquire about any potential price match options. If you have any other questions or need further assistance, feel free to ask!

Question 11

Can I get an estimated arrival time for my service appointment?

Accepted Answer

When we schedule appointments, we provide a two to three hour arrival window for the technician to arrive.  When our technician is on the way to your home, we send a text message.  We aim to provide a 30-45 minute heads up before the technician arrives.  While we strive to provide estimated arrival times for service appointments accurately, these can vary based on several factors such as location and current service demand. However, customer feedback indicates our technicians often arrive as expected. Mike G. noted that his technician, Eric, showed up shortly before the scheduled time of 9:30 am\[1]. Our commitment to punctuality is evidenced by numerous satisfied customers like Martin P., who mentioned that his technician arrived earlier than expected\[0]. For a more precise estimate, please contact our office directly, and our team will be delighted to assist you.

Question 12

Can I install a GFCI outlet myself safely and correctly?

Accepted Answer

Some homeowners can install a GFCI outlet, but hiring a licensed electrician is the safest way to get a code-compliant result. GFCIs are required anywhere moisture is present, like bathrooms, kitchens, and outdoors. Incorrect wiring and backstabbed connections are common failure points we diagnose and correct. If an outlet is burnt, sparking, or dead, shut off power at the panel and call for service. We offer straightforward pricing, 24/7 emergency help, and a 100% satisfaction guarantee in the Baton Rouge area.
Updated: 2026-01-02
Need help in Central, LA? Call (225) 314 8961 or book online.

Question 13

Can I install a ceiling fan myself without existing wiring?

Accepted Answer

You can, but adding a ceiling fan where no wiring exists involves new wiring, circuit evaluation, and secure structural support. Our licensed electricians handle new circuits, breaker/panel checks, AFCI/GFCI safety checks, and any required bracing. We install and repair indoor and patio fans in Central and Inniswold, LA. Exact pricing depends on inspection; a technician will confirm if a dedicated circuit is needed and provide options. Quick checks: - Confirm the structure can support the fan. - Have circuit and panel capacity checked, including AFCI/GFCI needs.
Updated: 2026-01-02 00:00:00
Need help in Central, LA? Call (225) 314 8961 or book online. "I was very impressed with the professionalism of Eric Juneau and others who accompanied him to assemble and install a new foyer fixture, 2 pendants in the kitchen and an outside fan." — Holly W.

Question 14

Can I install a ceiling light myself without existing wiring?

Accepted Answer

You can, but adding a new ceiling light where no wiring exists requires running new cable, installing a fixture-rated ceiling box with proper support, and meeting electrical code. Big Family’s licensed electricians handle design, wiring, installation, and smart controls, including bracing for heavy fixtures. We follow local codes with inspections and testing, offer straightforward pricing, and provide ongoing support. We serve Central and nearby areas. - Plan switch location and a safe cable pathway. - Use a UL-listed, fixture-rated ceiling box.
Updated: 2026-01-02 00:00:00
Need help in Central, LA? Call (225) 314 8961 or book online. "The clean up was exceptional." — Holly W.

Question 15

Can I install a smart thermostat myself without professional help?

Accepted Answer

You can install a smart thermostat yourself, but we recommend professional installation if you want full automation, Control4 integration, and reliable network performance. Big Family installs and integrates smart thermostats with whole‑home systems, voice assistants, and even generators so your home in Central or Baton Rouge stays automated during outages. We also provide diagnostics, software updates, and performance tuning for seamless control. Quick checks: - Confirm system compatibility and a C‑wire. - Power off the HVAC circuit before wiring. - Label wires and follow the thermostat’s wiring guide. - Test, connect to Wi‑Fi, and add to your automation platform.
Updated: 2026-01-02 00:00:00
Need help in Central, LA? Call (225) 314 8961 or book online. "Very professional and thorough with the process. If anyone needs Control 4 updates or troubleshooting, they are the go to professionals." — Phil R.

Question 16

Can I install a whole house surge protector myself safely?

Accepted Answer

Most homeowners should not install a whole-house surge protector themselves. The device mounts at the main electrical panel and must meet local electrical codes. Proper grounding and wiring adjustments are often required. Licensed electricians evaluate your system, install the protector, and test it for correct surge suppression. A final customer walkthrough is included. Most installations take about 1–2 hours. We provide this service in Baton Rouge and nearby areas like Central.
Updated: 2026-01-02
Need help in Central, LA? Call (225) 314 8961 or book online.

Question 17

Can I pay off my financing early?

Accepted Answer

Yes, there are no penalties for paying off financing early.  It's best to review your financing contract or directly contact our customer service team for personalized assistance. They offer exceptional service, as many clients have noted their professionalism and expertise\[0]. If you need further assistance, please reach out to us.

Question 18

Can I provide feedback or reviews on your services?

Accepted Answer

Yes, you absolutely can provide feedback or reviews on our services at Big Family Electric. We value customer insights and encourage sharing your experience. Satisfied customers often highlight our professionalism and thorough service. For example, Cheryl L. mentioned the team was "prompt, professional, and friendly," offering great services at affordable prices[1]. Similarly, Richard P. appreciated our team's punctuality and thoroughness, ending his glowing review with a high recommendation[0]. We welcome you to share your thoughts and help us maintain high standards of excellence. For further action, please visit our review page and leave your valued feedback.

Question 19

Can I replace a ceiling fan myself without hiring an electrician?

Accepted Answer

You can replace a like-for-like ceiling fan yourself if the existing fan-rated box, mounting support, and wiring are sound. Hire an electrician if you need new wiring, a dedicated circuit, panel work, or added bracing. Big Family installs and repairs indoor and outdoor fans in the Baton Rouge area and performs AFCI/GFCI and safety checks during related work. Quick checks: - The ceiling box is labeled fan-rated. - Support is solid with no wobble. - Wires and connections are undamaged and match the new fan.
Updated: 2026-01-02 00:00:00
Need help in Central, LA? Call (225) 314 8961 or book online. "The clean up was exceptional." — Holly W.

Question 20

Can I replace an electrical outlet myself safely and correctly?

Accepted Answer

You can replace a standard outlet yourself, but only if you can safely shut off power and match the wires to the correct terminals. Miswiring can cause hot/neutral reversal or intermittent power. Backstabbed connections are a known failure point. GFCI outlets belong in bathrooms, kitchens, and outdoors, and they must be installed and tested correctly. If an outlet is burnt, sparking, buzzing, or dead, turn off the breaker and call. Our licensed electricians in Central and Baton Rouge handle code-compliant repairs and upgrades, 24/7.
Updated: 2026-01-02
Need help in Central, LA? Call (225) 314 8961 or book online.

Question 21

Can I request a specific technician for my service?

Accepted Answer

Yes, you may request a specific technician and we will do our best to send that technician to your home.  If for any reason that technician is not available, we will communicate that up front. We are confident that any technician we send to your home will be professional and ensure a great customer experience. For instance, many customers have praised the punctuality and professionalism of technicians like Eric, Nick, and others in their reviews\[1]\[0]. To ensure you receive the technician of your preference, it's best to directly communicate your request when scheduling your service appointment. This approach leverages the company's commitment to flexibility and customer service excellence.

Question 22

Can I safely repair a broken light switch myself at home?

Accepted Answer

You can replace a simple light switch only if the power is off and there’s no heat, buzzing, burning, or damaged wiring. If you notice any of those hazards, turn off the breaker and call a licensed electrician. Big Family inspects, repairs, and installs switches (including dimmers and motion sensors) with a safety-first approach, and we offer 24/7 emergency response in Central and nearby areas. Quick checks: - Turn off the correct breaker before any work. - Do not touch a hot, burnt, or buzzing switch. - Schedule a diagnostic if the switch still fails.
Updated: 2026-01-02 00:00:00
Need help in Central, LA? Call (225) 314 8961 or book online.

Question 23

Can I service my standby generator myself safely and effectively?

Accepted Answer

You can do basic visual checks, but full standby generator service should be handled by a licensed technician for safety and reliability. We recommend annual maintenance. Our checklist includes a gas pressure test, simulated outage, oil change, filter and spark plug replacement, and voltage/amperage checks. Standby generators are installed by a master electrician in Baton Rouge to ensure code compliance. Quick self-checks: - Keep the area clear and dry. - Note any alerts or odd sounds. - Run a brief exercise cycle if your model supports it.
Updated: 2025-12-21
Need help in Baton Rouge, LA? Call (225) 218-6700 or book online. "He was an excellent technician. We were please with his work on our generator it’s up and running properly" — Barbara D.

Question 24

Do loyalty program benefits apply to all types of services?

Accepted Answer

The loyalty program benefits at Big Family aim to encompass a wide range of services, ensuring that loyal customers can enjoy various incentives, regardless of the type of service they utilize. This inclusion promotes brand loyalty, which 16 reviewers have rated highly over the past year[1]. Happy customers repeatedly note the comprehensive and reliable service experiences across different facets. For instance, John M. appreciated the consistency and expert assistance throughout various interactions with Big Family[0].

To get specific details on the services covered under the loyalty program, contacting the customer service team will provide the most precise information tailored to your needs.

Question 25

Do you offer a loyalty program for repeat customers?

Accepted Answer

Yes, we offer Big Family Care which offers priority service, annual visits and discounts along with other benefits.  We also offer incentives for personal referrals.  For instance, John M. praised our team's dedication to 5-star service and expressed his intent to return whenever needed\[0]. This approach reflects our understanding that customer satisfaction often leads to repeat business. If you're interested in details about any current promotions or how we reward your continued trust, please feel free to reach out to us directly. We strive to provide competitive and attractive benefits for all our cherished customers.

Question 26

Do you offer any customer loyalty programs or incentives?

Accepted Answer

Yes, we offer Big Family Care which has incentives such as, priority service, annual visits and discounts.  Numerous customers have praised the company for its professionalism and friendly service, with many expressing their intention to return for future services. For instance, Shelia H. stated, "I highly recommend this company...everything was fantastic!"\[0].

For more definitive information on loyalty programs, we recommend contacting Big Family directly. They will be delighted to provide you with the most current details.

Question 27

Do you offer any discounts or packages?

Accepted Answer

We do offer discounts, such as military discounts in addition to others which can be found on our website.  Cheryl L. mentioned the affordable pricing offered by Big Family, highlighting the value provided\[0]. To learn more about any current offers or packages, I recommend contacting them directly to ensure you get the most accurate information. Don't miss the opportunity to discuss your specific needs for potential cost-saving options.

Question 28

Do you offer emergency services?

Accepted Answer

Yes, Big Family offers emergency services. We are renowned for our prompt response and exceptional service quality. Many of our satisfied customers have praised our efficiency and professionalism during urgent situations. For instance, Mike G. expressed, "Eric showed up shortly before 9:30 am... I don't think you will find a better contractor than Big Family"[0]. Our technicians are trained to handle emergency situations with expertise and care, ensuring quick and reliable solutions. Reach out to us anytime for your urgent electrical needs, and experience the unmatched service quality that sets Big Family apart.

Question 29

Do you offer financing options for HVAC, plumbing, and electrical services?

Accepted Answer

We do offer third party financing which is subject to credit approval.  You can rest assured that Big Family is committed to customer satisfaction, ensuring professional and courteous service as highlighted by customers like Shelia H. who appreciated the transparency and detailed explanations provided by their team\[0].

To find out about specific financing options, I recommend contacting Big Family directly. They will be able to provide detailed information tailored to your needs. Please feel free to reach out and explore how their excellent service can work within your budget.

Question 30

Do you offer free estimates or consultations?

Accepted Answer

Each home has a varying electrical system due many factors, some of which include,  size of service,  distance of panel from the service, age of wiring and devices etc.  Because we understand the importance of a budget, it is our goal to provide the most accurate quote that is tailored specifically to your electrical system and your needs.  In order to provide our customers with accurate quotations, a technician site visit is required for most quotes.  Customers like Renee B. have praised our professionals for being "extremely helpful and knowledgeable," explaining the process thoroughly, which underscores our commitment to providing top-notch consultations\[0]. Similarly, Melford R. highlighted our "quick estimate" service, attesting to our efficient and transparent consultation process\[1]. Contact Big Family today to schedule your free consultation and experience our dedicated customer care firsthand!

Question 31

Do you offer no-interest or deferred payment plans for these services?

Accepted Answer

Our third party financing partner does offer some no interest payment plans that are subject to credit approval. We are known for providing multiple installation and cost options, as evidenced by happy customer Richard P., who appreciated the transparency and professionalism throughout the process\[0]. For the most accurate and detailed information, it is recommended to contact Big Family directly to inquire about specific payment plans that best suit your needs.

Question 32

Do you offer special events or bonuses for loyalty program members?

Accepted Answer

While the uploaded documents do not specifically mention special events or bonuses for loyalty program members, Big Family's commitment to exceptional service and customer satisfaction suggests possible benefits for loyal customers. With a high brand loyalty rating from 16 reviewers[1], it's clear that customer loyalty is highly valued. Additionally, Micha G. praised Big Family's phenomenal service which could be indicative of the company's dedication to rewarding loyal customers[0]. For specific events or bonuses, I recommend contacting Big Family directly to learn about any current offerings for their loyalty program members.

Question 33

Do you provide a warranty on the materials you use?

Accepted Answer

At Big Family, we are committed to quality, which includes providing reliable warranties on the materials we use. Every customer receives of a minimum one year warranty.  Our warranties ensure peace of mind, guaranteeing that you are fully supported should any issues arise with the materials. This assurance is part of our dedication to delivering five-star service and customer satisfaction, as echoed by customers like Shelia H., who highlighted our transparency and reliability in service\[1].

For more details on warranty specifics, we encourage you to contact our customer service, who will be happy to answer all your questions\[0].

Question 34

Do you provide a written estimate before starting work?

Accepted Answer

Yes, Big Family provides a written estimate before starting any work. This is a part of their commitment to transparency and professionalism. For instance, a customer, Mike G., praised the clarity and upfront cost explanation provided by their technician Eric before initiating repair tasks[1]. This practice ensures that there are no unexpected charges, which is echoed by other customers who appreciate the detailed and timely cost estimates provided[0].

To experience such reliable service, don't hesitate to contact Big Family for your needs!

Question 35

Do you provide after-hours service?

Accepted Answer

At this time, we do not offer after hours emergency service, however, we do try to accommodate our customer's schedules as much as we can.  You can rest assured, though, that Big Family is renowned for its prompt and professional service, as highlighted in numerous customer reviews\[0]\[0]. If after-hours service is essential for you, their friendly team would be more than happy to assist you with all your electrical needs.

Question 36

Do you provide any incentives or discounts for new customers?

Accepted Answer

Big Family does offer 10% to any new and existing customers that are current military or veterans.  Also, Big Family does offer periodic specials that can be found on the specials tab on their website.  Sometimes electrical repairs are unexpected and costly which is why Big Family has a membership program which offers discounts on repairs and annual home safety checks.  Joe S. praised our “prompt, friendly and professional” service, emphasizing satisfaction with the agreed pricing\[0]. This reflects our commitment to offering competitive and fair pricing as a standard. To stay updated on any potential offers, we recommend contacting us directly or follow our updates. Our goal is to provide exceptional service and foster customer loyalty.

Question 37

How Much Does Whole House Surge Protector Installation Cost?

Accepted Answer

Whole-house surge protector installation cost varies based on your main panel, grounding needs, and the surge device rating. We provide a written, upfront estimate after a home assessment in Central, Baton Rouge, and nearby areas. Most installs take 1–2 hours at the main electrical panel. Big Family Care members receive a lifetime warranty on installed parts while they remain members. A technician will confirm final pricing on site after evaluation and code-compliance checks.
Updated: 2026-01-02
Need help in Central, LA? Call (225) 314 8961 or book online.

Question 38

How Much Does a Home Electrical Inspection Cost on Average?

Accepted Answer

A home electrical safety inspection from Big Family Electrical & Home Automation is typically $325 with our Home Electrical Inspection Special. Most cost differences happen when the inspection uncovers issues that need repair, not from the inspection fee itself. Our licensed electricians use an NEC-compliant checklist to review panels, breakers, outlets, and protection devices, then provide a clear report with immediate and future recommendations; we perform these inspections regularly in the Inniswold area. If you prefer ongoing coverage, our Big Family Care membership includes an annual whole-house electrical safety inspection and extended warranty benefits. Costs beyond the inspection may apply when: - Immediate safety repairs are approved (e.g., faulty outlets, loose terminations) - Code corrections or panel upgrades are needed - Add-on installations are requested (surge protection, GFCI/AFCI replacements, generator work) We confirm final pricing after we assess your system and review any recommended work.
Updated: 2026-03-13
Need help in Inniswold, LA? Call (225) 314 8961 or book online. “He inspects the house thoroughly and pays attention to all of my areas of concern.” — Andrea B.

Question 39

How can I contact customer support if I have an issue?

Accepted Answer

If you have an issue and need to contact customer support, you can reach Big Family by phone at (225) 218-6700. They are located at 6800 S Choctaw Dr Suite B, Baton Rouge, LA 70806[1]. Customers have praised their prompt, friendly, and professional service. Joe S. said, "The technician was prompt, friendly, and professional. He fixed my issue in a timely manner"[0]. Don't hesitate to call them for any assistance!

Question 40

How can I fix a wobbling ceiling fan without a balancing kit?

Accepted Answer

Without a balancing kit, a wobbling fan is usually fixed by addressing mounting and component issues, not by adding weights. We diagnose fan light and fan problems, replace worn parts, correct poor wiring connections, and install any required bracing so the fan is properly supported. We install and repair indoor and outdoor fans, including patio units in the Baton Rouge area. A licensed electrician will confirm the cause on site and quote straightforward pricing.
Updated: 2026-01-02 00:00:00
Need help in Central, LA? Call (225) 314 8961 or book online. "I can’t say enough about my dealings with this company." — Holly W.

Question 41

How can I get in touch with your office?

Accepted Answer

You can get in touch with the Big Family office by visiting our website at [callbigfamily.com](http://www.callbigfamily.com/) or by calling us at (225) 218-6700. Our office is located at 6800 S Choctaw Dr Suite B, Baton Rouge, LA 70806[0].

Question 42

How can I schedule a service appointment?

Accepted Answer

To schedule a service appointment with Big Family, simply call their office during business hours. You will be assisted by their courteous staff, such as Jada, who efficiently coordinates appointments and provides confirmation[0]. Customers like Mike G. have praised the seamless scheduling process, recounting how a tech was promptly dispatched after a brief call[2]. For precise details, feel free to contact them directly at (225) 218-6700[1].

Question 43

How can I track the progress of my service request or project?

Accepted Answer

To track the progress of your service request or project with Big Family, use their comprehensive communication tools. Big Family emphasizes effective communication and keeps their clients informed every step of the way. For instance, Dana M. noted that they communicated every step in detail, enhancing transparency[2].

Monitoring is facilitated by updates and follow-ups provided by team members like Jada, who confirmed appointments and ensured timely service delivery[3]. Additionally, customer reviews highlight that Big Family excels in punctuality and professionalism, ensuring you stay updated on the progress[0].

Reach out to Big Family's customer service team, known for their helpfulness and detailed follow-ups, to inquire about specific progress updates as needed[1].

Leverage these insights to keep tabs on your projects with peace of mind!

Question 44

How do I apply for financing for an HVAC, plumbing, or electrical project?

Accepted Answer

To apply for financing for your  electrical project with Big Family, start by contacting their customer service team. They provide personalized service to guide you through the application process and discuss viable financing options that suit your project needs. One of Big Family's customers shared their delightful experience, saying the staff provided "great communication and delivered what was promised," which reflects their commitment to ensuring client satisfaction\[0].

Get in touch with Big Family to initiate the process and take advantage of their excellent service and financing options tailored for your convenience.

Question 45

How do I make payments on my financing plan?

Accepted Answer

Big Family's team with walk with you every step of the way to insure you know exactly how to make payments on your financing.  Please reach out to our customer support team directly. They'd be more than happy to guide you through the payment process and address any additional queries you may have.

Question 46

How do I sign up for your loyalty program?

Accepted Answer

To sign up for Big Family's loyalty program, simply visit our website and navigate to the 'Loyalty Program' section. There, you will find a straightforward form to fill out with your details. By joining, you'll enjoy exclusive benefits tailored to enhance your experience with us. For further assistance, feel free to contact our friendly customer service team who are always ready to help you take advantage of our loyalty offerings. As Shelia H. noted, "I highly recommend this company for anything electrical...great company with great values"\[0]. Don’t miss out; enroll today and start reaping the rewards!

Question 47

How do you accommodate special service requests?

Accepted Answer

At Big Family, we accommodate special service requests with an unwavering commitment to customer satisfaction and flexibility. Our skilled technicians are known for going the extra mile and presenting multiple options for repairs and future upgrades, as highlighted by many satisfied clients[0]. Furthermore, our consultants ensure to provide detailed consultations, offering various installation and cost options[1].

One of our happy customers, Richard P., praised our consultant and installer, Eric, for his promptness and thorough professionalism, even leaving his work site cleaner than when he arrived[1].

For any specific service requests, we encourage reaching out to us for a personalized consultation, where we tailor our services to meet your unique needs effectively.

Question 48

How do you balance cost and quality in your services?

Accepted Answer

At Big Family, we skillfully balance cost and quality to ensure you receive superior service at a competitive rate. We offer multiple pricing options for different services, ensuring transparency and no unexpected charges[1]. Reviews from customers like Joe S. highlight our professionalism and adherence to agreed prices, reinforcing the value we provide[2]. Additionally, our service quality is validated by 17 reviewers who have praised our work quality, demonstrating our consistent commitment to excellence[0]. Let us show you how affordable high-quality service can be. Contact us for a consultation today!

Question 49

How do you ensure that customers get the best value for their money?

Accepted Answer

To ensure customers receive the best value for their money, Big Family adheres to exceptional standards of quality and transparency that have been recognized by satisfied clients. The business has garnered positive feedback for providing knowledgeable and professional service without hidden surprises[2]. Customers like Shelia H. highly recommend the company and praise their commitment to clear communication and detailed explanations[2].

Moreover, reviewers have lauded Big Family for their promptness and adherence to agreed pricing, highlighting the company's dedication to integrity and customer satisfaction[0]. A substantial number of clients—22 in the past year—have rated the overall experience with Big Family highly, emphasizing their consistent quality of service[1].

Experience the superior service that sets Big Family apart by engaging with our team today!

Question 50

How do you ensure that your technicians adhere to professional standards?

Accepted Answer

At Big Family, ensuring our technicians adhere to professional standards is a cornerstone of our service philosophy. We cultivate a great company culture that sets high expectations for employees to maintain professionalism, punctuality, and expertise. This is reflected in feedback from customers like Joe S. who praised our technicians for being "prompt, friendly, and professional"[1]. Moreover, our extensive training programs equip our technicians with the latest knowledge and skills, ensuring they are extremely professional and knowledgeable, as highlighted by numerous customers[2][0]. We invite you to experience the Big Family difference and see why our commitment to professional standards sets us apart.

Question 51

How do you ensure the quality of your work?

Accepted Answer

At Big Family, we ensure the quality of our work by consistently receiving high ratings for Quality of Work, which has been rated highly by 17 reviewers in the past year[0]. Additionally, numerous customers have commended our professionalism and attention to detail. Crypto Cajun remarked on our "very professional and detailed work" and appreciated our explanation of every job step, ensuring no unexpected charges[1]. This dedication to quality and transparency underscores our commitment to delivering excellent service. Don't miss the chance to experience this unparalleled quality; contact us today for your electrical needs.

Question 52

How do you ensure the safety and cleanliness of the worksite?

Accepted Answer

At Big Family, we prioritize the safety and cleanliness of our worksites with rigorous standards and procedures. Our teams are prompt and thorough, ensuring all areas are cleaner after completion. Our professionals like Eric have been noted for leaving sites cleaner than when they arrived, emphasizing our commitment to maintaining a tidy environment[0].

Additionally, our safety protocols are comprehensive. For instance, expert technician Nick has performed thorough safety checks, providing clear explanations and estimates to enhance any services needed[1].

Our five-star customer reviews, such as those from customers like Richard P., confirm that our dedication to professionalism and cleanliness stands unsurpassed[0]. We invite you to experience our exceptional service for yourself.

Question 53

How do you handle customer complaints?

Accepted Answer

At Big Family, we handle customer complaints with professionalism and prompt attention. Our team is well-equipped to address issues quickly and effectively, ensuring customer satisfaction. We emphasize clear communication and transparency, offering multiple solutions to meet customer needs[2]. Our approach has resulted in high customer service ratings, with 19 reviewers praising our service quality over the past year[0].

Joe S. commended our team for being "prompt, friendly, and professional," highlighting our commitment to resolving issues in a timely manner[1]. We invite you to experience our exceptional service and contact us for any concerns. Your satisfaction is our top priority!

Question 54

How do you handle emergency customer service requests?

Accepted Answer

At Big Family, we handle emergency customer service requests with utmost professionalism and efficiency. Our team is trained to respond promptly and resolve issues quickly, ensuring minimal disruption for our customers. We have received numerous accolades for our swift response and effective problem resolution. For instance, Joe S. praised our service as "prompt, friendly and professional," highlighting our commitment to fixing issues in a timely manner[0].

If you encounter any urgent issues, we encourage you to contact us immediately so our dedicated team can assist you swiftly. We are committed to providing each customer with the highest level of service, no matter the urgency.

Question 55

How do you handle scheduling and appointments?

Accepted Answer

At Big Family, we prioritize seamless scheduling and appointments to ensure convenience and efficiency for our clients. This is evidenced by our prompt service from the initial call to the completion of tasks. For instance, customers like Mike G. highlight the ease of booking appointments with us. A client mentioned calling at 8 AM and being promptly scheduled for the same day, with a text confirmation sent immediately[1].

We pride ourselves on punctuality and clear communication, ensuring our technicians arrive on time and provide detailed explanations of the services to be rendered[0]. To experience our top-notch scheduling system, contact Big Family at your convenience and see our commitment to customer satisfaction firsthand!

Question 56

How do you manage emergency service requests?

Accepted Answer

At Big Family, we manage emergency service requests with a highly efficient and robust process. Our quick-response team ensures prompt assessment and action for any urgent issues. Customer feedback reflects this efficiency; for instance, Mike G. highlighted, "I called their office at 8am and a tech was out by 9:30am"[2]. Joe S. appreciated our timely service, stating, "Technician was prompt, friendly and professional. He fixed my issue in a timely manner"[1].

Our commitment to excellent customer service, professionalism, and punctuality is consistently endorsed by customers, with 19 reviewers highly rating our service over the past year[0]. This ensures that when emergencies arise, your needs are met swiftly and competently. Reach out today to experience our exceptional service.

Question 57

How do you stay up-to-date with industry standards and technology?

Accepted Answer

Big Family Electric stays on top of industry standards and technology through a commitment to continuous learning and professional development. Our team consistently interacts with the latest electrical technology, as evidenced by our installation of modern solutions like EV charging ports[0]. Eric P., one of our technicians, has been praised for his professionalism and thoroughness in explaining complex electrical setups to customers[2].

Client feedback underscores our dedication to excellence, with Shelia H. noting that we maintain great values and exceptional service[1]. Our proactive approach ensures we remain at the forefront of technological advancements, providing reliable and cutting-edge solutions.

To experience our expertise firsthand, contact Big Family Electric today and let us handle your electrical needs with professionalism and skill.

Question 58

How do your services compare to competitors in terms of value?

Accepted Answer

Big Family services consistently outperform competitors in terms of value by providing exceptional quality and reliability. According to a recent statistic, 22 customers highly rated our overall experience, with 17 specifically commending our quality of work[2]. Customer testimonials further praise the professionalism and value offered by Big Family. For example, Murray W. appreciated the team's "tremendous trust" and "outstanding work ethics," reinforcing our commitment to value[1]. Similarly, Jack M. highlighted the exceptional service, noting it was "worth the price"[0].

Choosing Big Family guarantees you a top-notch service experience. Contact us today to see the Big Family difference for yourself!

Question 59

How does your company engage with the local community?

Accepted Answer

At Big Family, we pride ourselves on actively engaging with the local community. Our approach involves offering local projects with our electrical expertise to enhance safety and efficiency in community facilities. Our team goes beyond just commercial services, aiming to foster a robust connection with neighborhood residents by participating in local initiatives and events.

Highly regarded by locals, Big Family has established trust and reliability as highlighted by reviews from satisfied customers such as Richard P., who states, "We are thrilled to hear that Ashanti and Eric delivered on our promise of great customer service and professionalism"[0]. These testimonials reflect our commitment to maintaining strong community ties.

We invite you to experience our dedication first-hand and to call us for your electrical needs, knowing you're supporting a company that invests back into your community[0].

Question 60

How does your loyalty program work?

Accepted Answer

Our loyalty program at Big Family is designed to reward our valued customers for their continuous trust and support. Members of our loyalty program receive exclusive benefits, including priority scheduling, special discounts on services, and access to unique events. The program is a testament to our commitment to excellence, which customers like MichaG26 have praised, stating, "I cannot say enough good things about Big Family Electric"[0]. This high level of customer satisfaction is reflected in our brand loyalty ratings, with 16 reviewers rating us highly over the past year[1].

Join our loyalty program today and experience the exceptional service that makes Big Family a trusted name. Get in touch with us to learn more about how you can benefit from being part of our family!

Question 61

How long does it take to get approved for financing?

Accepted Answer

The approval process for financing with Big Family is incredibly efficient, designed to accommodate the needs of our valued customers swiftly. While exact timelines can vary based on individual circumstances, many customers report quick approval times and seamless experiences, thanks to our dedicated team. For instance, Brian C. mentioned in his review that the service was knowledgeable and fast, which reflects the efficient handling at Big Family[0].

Ready to get started? Reach out to our team today to explore your financing options and experience first-hand our commitment to prompt and professional service!

Question 62

How much do your services cost?

Accepted Answer

The cost of services at Big Family is considered affordable by our customers, who appreciate our professionalism and quality of work[3]. We offer multiple installation and cost options to suit various needs[1]. Furthermore, Big Family ensures transparency, providing agreed-upon prices without unexpected charges[2].

Experience the exceptional service and value we offer by reaching out to us today for a personalized quote tailored to your specific requirements. You can enjoy the peace of mind knowing that clients like Mike G. highly recommend us for our competitive and transparent pricing[0].

Question 63

How much does a 24 hour electrician typically charge per hour?

Accepted Answer

Most 24-hour electrician rates depend on the problem, time of day, and parts needed. Big Family offers straightforward, transparent pricing and will provide an on-site quote before work begins. After-hours visits may include an emergency dispatch and diagnostic fee, then repair pricing. Our fully stocked trucks help complete many fixes in one visit. Members in the Big Family Care plan get reduced service fees and priority service. Service available 24/7 in Central and nearby Baton Rouge areas.

Updated: 2026-01-02 00:00:00

Need help in Central, LA? Call (225) 314 8961 or book online.

Question 64

How much does a full home electrical inspection cost on average?

Accepted Answer

A full home electrical inspection with Big Family typically costs $325 with our Home Electrical Inspection Special. The visit uses an NEC-compliant checklist covering your panel, breakers, outlets, wiring, and grounding. Big Family Care members receive a whole-house electrical safety inspection each year as part of membership. Any repair or upgrade pricing is confirmed after the inspection. Service available in Baton Rouge, Central, and nearby areas.
Updated: 2026-01-02 00:00:00
Need help in Central, LA? Call (225) 314 8961 or book online. "He inspects the house thoroughly and pays attention to all of my areas of concern." — Andrea L.

Big Family Electrical & Home Automation

Miscellaneous

How does your company engage with the local community?

What awards has your company received?

Service Excellence

Are your technicians licensed and insured?

Can I get an estimated arrival time for my service appointment?

How do you ensure that your technicians adhere to professional standards?

How do you ensure the quality of your work?

How do you handle scheduling and appointments?

How do you manage emergency service requests?

What happens if a technician is running late?

What is your policy on rescheduling or canceling appointments?

What kind of training do your employees receive?

What measures do you take to ensure punctuality?

Outlet, Switch and GFCI Installation and Repair

Can I install a GFCI outlet myself safely and correctly?

Can I replace an electrical outlet myself safely and correctly?

Can I safely repair a broken light switch myself at home?

How much does it cost to repair an electrical outlet?

Why Does My GFCI Outlet Keep Tripping Randomly Without Load?

Electrical Panel and Service Upgrades

How much does it cost to upgrade electrical service to 200 amps?

How much does it cost to replace an electrical panel in a home?

How much does it cost to upgrade a fuse box to a breaker panel?

How much does it cost to upgrade an electrical panel to 200 amps?

How much does it cost to upgrade from 100 amp to 200 amp service?

Lighting Installation and Upgrades

Can I Replace Normal Lights with LED Lights Myself?

Can I install a ceiling light myself without existing wiring?

How much does it cost to install a light fixture professionally?

How much does it cost to install lighting in a residential home?

What Is the Best Way to Upgrade Kitchen Lighting Fixtures?

Emergency Electrical Services

How much does a 24 hour electrician typically charge per hour?

How much does an emergency electrician cost per hour?

What Is Considered An Electrical Emergency At Home?

What Is Considered An Electrical Emergency Requiring Immediate Help?

What Should I Do If My Circuit Breaker Keeps Tripping Repeatedly?

How much does an after hours electrician cost per hour?

Electrical Safety Inspections

How Much Does a Home Electrical Inspection Cost on Average?

How much does a full home electrical inspection cost on average?

How much does a whole home electrical inspection cost on average?

How often does electrical wiring need to be checked for safety?

How often should electrical panels be inspected for safety?

EV Charger Installation

How much does it cost to install an EV charger at home?

How much does it cost to install an EV home charger?

What Does It Cost to Have a Level 2 Charger Installed at Home?

What Is the Average Cost to Install an Electric Car Charger at Home?

General Business Queries

Are there any additional fees I should be aware of?

Can I change my service appointment after booking?

Can I request a specific technician for my service?

Do you offer any discounts or packages?

Do you offer emergency services?

Do you provide a warranty on the materials you use?

Do you provide a written estimate before starting work?

Do you provide after-hours service?

How can I get in touch with your office?

How can I schedule a service appointment?

How do you ensure the safety and cleanliness of the worksite?

How do you handle customer complaints?

How do you stay up-to-date with industry standards and technology?

How much do your services cost?

What areas do you serve?

What is your policy on subcontractors?

What is your process for handling large or complex projects?

What is your service guarantee?

What licenses and certifications does your company hold?

What payment methods do you accept?

What services do you offer?

Whole-Home Rewiring

How much does it cost to rewire a full house safely?

How much does it cost to rewire a house completely?

How much does it cost to rewire an entire house?

How much does it cost to rewire an old house completely?

What Is an Electrical Wiring Upgrade and Why Is It Needed?

Customer Experience